Rights and Responsibilities

Rights and Responsibilities 6-01-20

Rights and Responsibilities

We’re excited to see you at WIC today and are happy to help you!

I have the right to:

  • Receive benefits to buy healthy foods. I know WIC does not provide all the food I need.
  • Get information about healthy eating and active living.
  • Receive help and support with breastfeeding.
  • Receive information about immunizations and other health services that may help me.
  • Fair and respectful treatment from WIC staff and store employees. If I have not been treated fairly, I can talk to a WIC supervisor. I can ask the WIC director or the State WIC Office for a conference or a hearing if I disagree with decisions regarding my eligibility.
  • Civil rights protection. WIC Program eligibility standards are the same for everyone regardless of race, color, national origin, sex, age or disability.
  • Privacy. WIC’s privacy policy is found on the back of this form.

My responsibilities:

I agree to give true and complete information about:

  • My income. I will tell staff about all income sources in my household. I will report any changes.
  • My participation in Medicaid, Supplemental Nutrition Assistance Program (SNAP), or the Family Employment Program (TANF). I will let WIC know if I stop participating in a program that made me eligible for WIC.
  • My breastfeeding status. I will notify WIC if I reduce or stop breastfeeding.
  • My pregnancy status.
  • My address. I will report changes to my address or contact information. I can ask for a Verification of Certification (VOC) if I am moving out of state to make it easier to get on WIC in my new state.

I agree to follow the rules. I will:

  • Treat clinic staff and store employees with respect. I won’t swear, yell, threaten or harm anyone.
  • Use my WIC foods for the family members they were issued for.
  • Return extra foods I can’t use to the clinic.
  • Never offer to sell, give away, or trade my WIC foods, infant formula or eWIC card.  This includes posting them online, or returning them to the store. Any food or formula I offer to sell or give away that is the same as the WIC food or formula I received will be assumed to be WIC food. I will be asked to pay the program back for the food or formula.
  • Receive benefits from only one WIC clinic at a time. I understand that dual participation is illegal.
  • Keep my appointments or call the clinic to reschedule. I understand I can be taken off the program if I do not pick up benefits for two months in a row.
  • Bring my eWIC card with me when I go to the clinic so that my benefits can be loaded onto the card.
  • Protect my eWIC card like a debit card, keeping it from being lost, stolen, damaged or destroyed.
  • Promptly tell WIC staff if my eWIC card is lost or stolen. I understand there will be a three day waiting period to replace my card. I will not try to use a card I reported lost.
  • Not share my card or PIN number with anyone except for those that I authorize while in the clinic.


I have read or been advised of my rights and responsibilities (printed on the front). If I do not follow these rules, I understand I may be asked to repay WIC for any benefits my family received.  I also understand I may lose future benefits and be taken off the WIC program.

This certification is being completed with the receipt of federal assistance. I certify that the information I have given is correct to the best of my knowledge. Program staff may verify all of the information I have given to the clinic. I know that any untrue information I have given to receive WIC food benefits, including but not limited to making a false or misleading statement or misrepresenting, concealing, or withholding facts may result in me having to pay back the state agency for the value of food improperly given to me, and may subject me to civil or criminal prosecution under state and federal law.

I understand that I, the parent/guardian, or an additional guardian that I have identified to the clinic, must be present at certification appointments. If I have designated a proxy (authorized shopper), they can pick up my WIC benefits at the clinic and redeem my benefits in the store on my behalf. My proxy may also bring my child/children to the clinic if follow-up visits are needed to have their height and weight checked, and/or blood screened for low iron. I understand that I am responsible for the actions of my proxy. It is my responsibility to ask my proxy to share with me any information or notifications provided by clinic staff.

WIC Privacy Policy:

WIC respects your right to privacy. As a WIC participant, you may receive reminder text messages, phone calls, letters, postcards, or emails. You may request not to receive these reminders. To opt out of texting, text STOP to 22300.

Information about your participation in the WIC program may be shared for non-WIC purposes with other health and nutrition programs that serve persons eligible for the WIC program. The executive director of the Utah Department of Health has authorized the disclosure and use of confidential WIC information to certain programs to see if you qualify for their services; to conduct outreach; to share needed health information with programs you are already participating in; to streamline administrative procedures between programs; and to help assess the overall health of Utah families through reports and studies. You may ask WIC staff for more information about these programs.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email:program.intake@usda.gov.

This institution is an equal opportunity provider.

Revised 6/01/20