eWIC Information

All Utah WIC participants receive a WIC card to shop for WIC foods. Please review the information below to learn how to use your new card!

The new WIC card is a safer, easier way to get your WIC food benefits.

Your WIC food benefits are now stored online—instead of being loaded directly on your card.  Your WIC card can still be used as a form of ID at your WIC appointments.

You still need to complete your appointment or do nutrition education before you get your food benefits. 

  • Each household will be given 1 WIC card. 
  • Each infant or child in foster care will be given their own WIC card.  
  • The amount of your food benefits will not change because of your new WIC card.

The new card makes it easier for you to do remote appointments and get a replacement card if yours gets lost or stolen.

You can use your new WIC card starting August 1, 2024. You must activate your WIC card before you can use it.

Keep your WIC card safe. 

Someone could use your WIC card to buy your food benefits if they found your card and knew your PIN. Food benefits will not be replaced if this happens.

Call your local WIC clinic if your WIC card is lost or stolen. They’ll help you get a new card.

You can’t use your card if you’ve reported it as lost or stolen—even if you find it later. You’ll need to call your local WIC clinic to get a new one.

How do I activate my WIC card?

Set a 4-digit Personal Identification Number (PIN) to activate your WIC card. Set a PIN before you use your new WIC card at the store.

To activate your WIC card you’ll need to know your ZIP code and date of birth.

  • Use your date of birth if you’re pregnant or the parent or guardian of an infant or child receiving WIC food benefits. 
  • For infants and children in foster care—use their date of birth. 

To set, change, or reset your PIN use one of these options:

  • Call WIC card customer service at 1-855-784-5584 (this phone number is on the back of your WIC card).
    • Languages available: English and Spanish.
  • Go to www.ebtEDGE.com and register in the cardholder portal.
    • Languages available: English, Spanish, Kreyòl, Arabic, Chinese, Russian, and Polish.
  • Call or text your local WIC clinic if you need help in another language.

Choose a 4-digit number that is easy for you to remember but hard for others to guess. Do not write your PIN on your card or share it with anyone you don’t trust.

Do not try to guess your PIN if you don’t remember it. 

Your WIC card will lock (you won’t be able to use it) if you enter the wrong PIN 4 times. 

Call WIC card customer service at 1-855-784-5584 to change your PIN and unlock it right away. 

Your card won’t unlock until 12 a.m. MST (midnight) if you haven’t changed your PIN.

How do I use my WIC card?

Tell the cashier you’re using a WIC card and follow their instruction. Use your WIC card to pay for WIC-approved foods first. Use all other forms of payment after (e.g. SNAP, debit, credit, cash). Swipe your WIC card to pay.

You can only use your WIC card at Utah WIC-authorized stores to buy WIC-approved foods on your account. Foods are taken out of your account at the time you buy them with your WIC card. 

Different ways to view your food benefits on your account:

  • On the WICShopper app → My Benefits tab.
  • Call WIC card customer service at 1-855-784-5584.
  • Log in to the cardholder portal on www.ebtEDGE.com.
  • Ask the cashier or someone at the store’s customer service desk for a beginning balance receipt.

When can I buy the food on my account?

You can only buy food for the current month—even if more than 1 month of food benefits have been put on your account. 

The current month’s food benefits start on the first day of the month and end on the last day of the month. Your food benefits for each month expire on the last day of the month at 11:59 PM. 

View the foods you can buy in the current month on the WICShopper app → My Benefits tab. 

Call or text your local WIC clinic if your card is registered on the app and there are no food benefits in the My Benefits tab.

How to register your new WIC card to the WICShopper app.

Register your new WIC card on or after August 1, 2024. You won’t be able to register it before then.

  • Go to My Benefits → Manage Cards → Add a card 
  • Enter the 16-digit card number on your new WIC card.

A  new feature is that the food benefits on your account will now update immediately on the WICShopper app after you buy them.

Scan the QR code or go to https://ebtshopper.com/download to download the WICShopper app.

Use the WICShopper app to:

  • Find WIC-authorized stores.
  • Know what foods are WIC-approved.
  • Know what food benefits are on your account. 

Your old WIC card will be deactivated July 31, 2024 and you’ll no longer be able to shop with it.

Where can I get help?

For questions about your Utah WIC card call WIC card customer service at 1-855-784-5584, or go to the cardholder portal at www.ebtEDGE.com. 

Call or text your local WIC clinic for information or questions about your WIC food benefits, appointments, or to change your address or phone number.

If you have a problem trying to buy a WIC-allowed food at the store:

  • Call or text your local WIC clinic, or
  • Use the I Couldn’t Buy This tab on the WICShopper app.

If a WIC-authorized store isn’t able to let you buy anything with your WIC card because their equipment isn’t working:

  • Call the state WIC office at 1-877-WIC-KIDS (942-5437), or
  • Email wic@utah.gov.

For a list of all the WIC clinics in Utah, go to https://wic.utah.gov/locations/.


WIC Videos – Learn About eWIC!

Orientation videos for new WIC participants are found on the How to Apply page.

A video explaining how to checkout with your WIC card at the store is found below:

What Foods are Authorized?

Wondering what foods are allowed to be purchased with your WIC card? Click on the booklet below.

Utah WIC Shopping Guide 2023-2024Utah WIC Shopping Guide 2023-2024

Is there a WIC app?

Yes! Click here for information about the WIC Shopper App

What Stores Accept the WIC Card?

All WIC authorized grocery stores are ready to accept the Utah WIC card! WIC stores should display the window cling below. Watch for this sign at your favorite grocery store. The WICShopper App also lists eWIC ready stores located near you.

I Couldn’t Buy This!

Did you find an item you couldn’t buy at the store that you believe should be a WIC approved item? Submit the item to WIC for consideration using the form below.

I Couldn’t Buy This! – WIC UPC Submission Form

UPCs for packaged produce items are normally added at the store level. Please speak with a store manager or customer service if you find a produce item you could not buy with your WIC card.

Frequently Asked Questions

  • What is a WIC card?
    • A WIC card is used to purchase the WIC food benefits at the grocery store.
  • Will SNAP benefits and WIC benefits be on the same card?
    • No. The WIC card is for the WIC program and is separate from the EBT card for the SNAP program.
  • Will the WIC account be able to have three (3) months’ worth of benefits issued to it?
    • Yes. The WIC account will have the ability to hold three (3) months’ worth of benefits. Unused benefits will expire at the end of each month. Participants will need a WIC appointment to receive additional benefits.
  • Will there be one (1) card for all household members on WIC?
    • Yes. All family members on WIC in the same household will have their benefits on one (1) card. Foster children will receive their own cards. You will use this card at every appointment to add the next set of benefits. The card is not to be used and then thrown away.
  • Who can change the PIN?
    • Only the head of household (parent/guardian) can change the PIN for their WIC card. Call the number on the back of the card.
  • Do participants need to show identification with their WIC card at the grocery store?
    • No. Identification is not required with the WIC card at the grocery store. The PIN will be the participant’s identification for using the card.
  • How will the WIC card work at the store?
    • The process will be very similar to using a debit or credit card. Participants will shop for their WIC approved items as usual. At checkout, the WIC card will be swiped in the PIN pad where WIC approved items will be deducted from the balance of the benefit package in the WIC account. Unused benefits will remain in the account and will expire the last day of the month at midnight.
  • What happens if a participant loses their card?
    • If a participant loses their WIC card, contact the clinic to deactivate it and request an appointment to replace it. The parent/guardian will be able to come into the WIC clinic with appropriate proof of identity to get a new one.
  • Can WIC cards be used at self-checkout registers?
    • Yes at most retail chains. Technology is still under development by other retailers. Utah WIC allows self-checkout if stores are ready.
  • Can participants shop in other states with their Utah WIC card?
    • No. Utah WIC cards are ONLY accepted at Utah authorized WIC retailers.
  • What happens to WIC cards of foster children when they move to a different household?
    • The WIC card should follow the foster child. Each foster child will be assigned a WIC card of their own. If multiple foster children reside in one household, the authorized representative may label each card with the child’s initials to keep them separated.
  • Can WIC cards be used at all stores?
    • No. Utah WIC cards can only be used at WIC authorized stores. Most Utah grocery stores accept WIC. These stores should display the Utah eWIC is Welcome decal near the store entrance.
  • What should I do if an item on the WIC Approved Food List does not get deducted from my WIC account at checkout?
    • After scanning all items, WIC-approved food items on the family’s account will be deducted from the account. Check the receipt to ensure the items are correctly deducted before pressing the key to confirm your purchase. If you find an item you couldn’t buy at the store that you believe should be a WIC approved item, submit the item to WIC for consideration using the “I couldn’t buy this” button on the WIC Shopper app. UPCs for packaged produce items are normally added at the store level. Please speak with a store manager or customer service if you find a produce item you could not buy with your WIC card.
  • What is the WICShopper Application?
    • WICShopper is a specialized WIC smartphone application. The application will assist participants in identifying WIC-approved food items at the grocery store. The application will allow participants to scan an item’s Universal Product Code (UPC) to ensure that it is a WIC-approved item before checking out. Participants can link their card to the app to keep track of the balance. The application has many other features to help WIC participants get the most out of the WIC program.
  • When will I get my WIC card?
    • You will receive your WIC card at your first appointment.
  • My partner and I share the shopping in our household.  May we each get a card for the same account?
    • No. Only one card is assigned per household.